I accidentally shut off SSH access to my web server tonight, leaving me without a way to log in and work on my projects.  It’s as if I locked my keys in my car.

Unbeknownst to me, Slicehost’s control panel let me fix all this.  I looked in my slice’s control panel and found a web-based terminal — basically a back door into my server.  I logged in, opened SSH back up, and I was done.  I got what I needed within 3 minutes of looking for an answer — without needing to call support.

A great service provides what its customer needs, even if he doesn’t know he needs it.