The Log » the good http://matthowell.com/blog A journal. Mon, 06 Feb 2012 18:58:33 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Slicehost http://matthowell.com/blog/2009/11/23/slicehost/ http://matthowell.com/blog/2009/11/23/slicehost/#comments Mon, 23 Nov 2009 06:40:57 +0000 Matt http://matthowell.com/blog/?p=44 I accidentally shut off SSH access to my web server tonight, leaving me without a way to log in and work on my projects.  It’s as if I locked my keys in my car.

Unbeknownst to me, Slicehost‘s control panel let me fix all this.  I looked in my slice’s control panel and found a web-based terminal — basically a back door into my server.  I logged in, opened SSH back up, and I was done.  I got what I needed within 3 minutes of looking for an answer — without needing to call support.

A great service provides what its customer needs, even if he doesn’t know he needs it.

]]> http://matthowell.com/blog/2009/11/23/slicehost/feed/ 0